PPL Electric Utilities Focuses on Service, Value, Reliability
PPL Electric Utilities proudly delivers electricity to nearly 30,000 residential and business customers in Bucks County.
Electricity is essential. It powers our homes, our workplaces and our lives. Our job is to deliver it safely and reliably — day and night, in all kinds of weather — while providing great service and good value for our customers.
To make our electric delivery network more storm-resistant and improve reliability, we’re replacing aging equipment and installing new lines and substations and new technologies like smart grid. Smart grid technology reduces the duration of outages by automatically detecting them and allowing operators to remotely reroute power. Customers can be restored even before repairs are made.
We’ve also made it more convenient for customers to conduct business with us. We want your experience with us to be exceptional, the first time and every time.
Customers can manage their accounts, report outages and get energy savings tips on our website, www.pplelectric.com.
We have a mobile website for things like paying a bill, managing accounts, or reporting and checking an outage status.
Our 1-800-DIAL-PPL customer service line is popular, too, allowing self-service. Choose from a menu that covers areas including payments, billing and checking your account balance.
We also respond to emails and interact with customers on Facebook, Twitter and Google Plus.
In addition to providing safe, reliable electric delivery service, we’re an integral part of the communities where we do business.
Our employees volunteer their time in their local communities, and we’re proud to partner with organizations like the Bucks County Economic Development Corporation to support economic and community development initiatives, helping create jobs and growth opportunities for local economies.